Delete published posts from social media platforms through ContentStudio

With ContentStudio, you can delete posts directly from your social media platforms without logging in to each platform separately. This updated feature saves time and effort by allowing you to manage and remove published content through ContentStudio.

To delete a post, simply locate the published post in your account, select the delete option, and confirm the action.

In this article:

• Overview
• Delete published posts from social media platforms through ContentStudio
• Delete published posts from ContentStudio
• Exception handling in post-deletion
• FAQs

Overview

The post-deletion feature enables users to manage their published content more efficiently. Depending on the platform, users can delete posts either from ContentStudio alone or from both ContentStudio and the social media platform.

Delete published posts from social media platforms through ContentStudio

Delete published posts from ContentStudio

The post will be immediately deleted from ContentStudio and disappear from the Planner list.

Exception handling in post-deletion

Various exceptions can disrupt the process of deleting posts across social media platforms. These might include API limitations, connectivity issues, or platform restrictions. This section outlines common exceptions and offers strategies for handling them effectively.

a. Failed Deletion

If an error occurs while attempting to delete a post and the deletion is unsuccessful, you can retry the deletion process. Let's understand this with some screenshots:

• If you attempt to delete a published post from the Planner and the deletion fails due to an error, an error message will be displayed as follows:

In this scenario, you have three options:

1. Back: Click the Back button to close the popup without taking further action.
2. Retry: Select "Retry" to attempt the post-deletion process again. The post may either be successfully deleted, or the error may persist.
3. Delete from ContentStudio Only: Check the "Delete from ContentStudio Only" option to remove the post from ContentStudio while leaving it on the social media platform. You will need to delete the post from the platform manually.

b. API Limitations in Deletion Processes

Certain social media platforms have API limitations that prevent posts from being deleted directly through ContentStudio. In these cases, the posts can only be removed from ContentStudio, and you will need to delete them from the platform itself manually. These platforms include Instagram, Threads, TikTok, Facebook Stories, Facebook Groups, and GMB Video. Let’s explore this further:

Here's how to handle deletion with these limitations:

Here's how to handle deletion with these limitations:

1. Select the Post: Navigate to the Planner and select the post you wish to delete.

2. Review the Popup: You will see a popup indicating platforms with API restrictions. These platforms are marked with a warning sign, signaling that special action is required.

3. Handle Restricted Accounts: If you click "Select All," an error message will appear. This means that while accounts without restrictions will be auto-included, those with restrictions must be selected manually. Review and select these accounts as needed, or choose to cancel or confirm your selection by clicking "Ok."

4. View Platform Warning: Click the warning icon next to the account to see that deletion through ContentStudio is not possible due to API limitations. You can choose to keep the post in ContentStudio or delete it from here, but manual deletion from the platform itself is required.
5. Delete from ContentStudio: To delete the post from ContentStudio, check the "Delete from ContentStudio Only" option and click "Delete."

Following these steps will ensure that posts are removed from their respective platforms and ContentStudio, except where manual deletion is necessary.

c. Delete Partially Failed Post

In some cases, you may need to delete the partially failed post. For this:

• Go to Planner and select a partially failed post.

• Click on the post, and the preview will open, showing its statuses, including published and failed.

• To delete a partially failed post, click on the three dots and "Delete Post".

• You will see 2 options to delete a post:

• You’ll see two options:
  • "Delete from ContentStudio Only": This removes the post only from ContentStudio.
  • "Delete from ContentStudio + Social Media Platforms": This option deletes the post from both ContentStudio and the social media platforms where it was published.
• Depending on your needs, you can choose to "Delete from ContentStudio Only" or the second option, "Delete from ContentStudio + Social Media Platforms." By selecting the second option and clicking Next, you will be directed to the list of all the social media platforms where the post was published and partially failed.

Initially, you cannot select an account with a warning sign separately. Click the warning sign to view details. If a post was partially failed and is not present on the platform itself, the warning will indicate that it can only be deleted from ContentStudio.

You have two options:

1. Delete Published Posts Only: Click "Select All" to delete only the published posts. The failed post will remain on the Planner list.

• Delete All Posts from ContentStudio: Click "Select All," then manually select the failed post and choose "Delete from ContentStudio Only" by checking the option. This will delete all posts from ContentStudio.

FAQs

Q1: Why can't I delete Instagram, Threads, or TikTok posts directly from the native app using ContentStudio?

A: Due to platform restrictions, posts on Instagram, Threads, or TikTok can only be deleted directly from the native app using ContentStudio. Users must manually delete posts from these platforms.

Q2: What happens if I delete a post from ContentStudio but not from the social media platform?

A: The post will no longer appear in your ContentStudio account but will remain visible on social media unless manually deleted.

Q3: How to delete a post from unsupported platforms:

A: For platforms not supporting deletion through ContentStudio, you must manually delete the post from the native platform. Log in to the respective social media platform, locate the post, and delete it directly.