Regaining access to your account if you’ve lost your 2FA device
🔐 Two-factor authentication (2FA) is one of the best ways to secure your ContentStudio account. But we understand things can go wrong—phones get lost, authenticator apps crash, or reset without notice. If you’ve lost access to your 2FA device, don’t worry. We’re here to help you get back into your account quickly and safely.
Let’s walk you through it! 💡
How to regain access
To disable 2FA, we must verify your identity to ensure the request is genuine. Just follow these steps:
- 1
- Send us an email: Write to support@contentstudio.io to request 2FA deactivation.
- 2
- Use your registered email: Ensure you send the request using the same email address you used to log in to ContentStudio.
- 3
- Attach a valid ID: Include a clear photo of a government-issued ID showing your first and last name. The name must match the one associated with your account.
- 4
- Wait for confirmation: Our support team will review your request. Once verified, we’ll temporarily disable 2FA and notify you by email.
- 5
- Log in and set up 2FA again: After regaining access, please re-enable 2FA immediately to keep your account secure.
Why do we ask for an ID?
We request a valid ID to confirm ownership and protect your data from unauthorized access. This one-time verification helps us ensure that we’re restoring access to the right person—you!
FAQs
Q1: What types of IDs are accepted?
A: Any official government-issued ID that clearly displays your full name. For example:
- Passport
- National ID card
- Driver’s license
Q2: What if the name on my ID is different from the one on my account?
A: Please explain the discrepancy in your email (e.g., the account is under a company name or a nickname). Our team may request additional documents to complete the verification.
Q3: How long will this process take?
A: Most identity verification requests are resolved within one business day.
Q4: Is it necessary to enable 2FA again after recovery?
A: It’s not mandatory, but we highly recommend it to ensure your account remains protected.
Let us know if you get stuck—we’re always here to help! 💬