Which interactions will be notified by social inbox?

The Social Inbox in ContentStudio helps you manage two types of customer interactions on Facebook, Instagram, and LinkedIn: Conversations and Posts.

1. Private chats

These are private messages sent directly to your business via:

  • Facebook Messenger
  • Instagram DMs

These are typically used by customers who want to give feedback or ask questions discreetly.

2. Post comments

These refer to public interactions—comments or posts—on your business content. Posts are further divided into the following types:

  • Published Posts: Comments on posts shared directly by your business page (by admins or editors).
  • Tagged Comments: When someone tags your business in a group post or comment.
  • User Posts on Your Page: When someone posts directly on your business’s page and tags you.

Note:

To receive messages and comments in your Social Inbox, make sure:

  • Page messaging permissions are turned on from your social platform settings. Without this, private conversations and post comments may not appear in the Inbox.
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