Which interactions will be notified by Social Inbox?

The Social Inbox handles two types of customer interactions on Facebook & Twitter and on Instagram.


These are the private messages that you would receive on your Facebook, Instagram, or Twitter accounts. People who want to discretely send feedback or request information about your business.


People will also interact with your business’s social account via comments on the content/posts you have published on Facebook, Instagram, or Twitter. This is further divided into 3 classes

  • Posts that are created by admins or page editors
  • Posts/ Comments where your business is tagged by a group member
  • Posts that users have posted on your business page and tagged you in them

Note: It is necessary that you turn on the page messaging permissions in order to receive messages and comments in your Social Inbox. 

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