Which interactions will Social Inbox notify me about?

The Social Inbox handles two types of customer interactions on Facebook & Twitter, while one type on Instagram.

Conversations:

These are the private messages that you would receive on your Facebook or Twitter accounts, people who want to discretely send feedback or request information about your business.

Posts:

People will also interact with your business’s social account via comments on the content/ posts you have published on Facebook, Instagram, or Twitter. This is further divided into 3 classes

  • Posts that are created by admins or page editors
  • Posts/ Comments where your business is tagged by a group member
  • Posts that users have posted on your business page and tagged you in them

Note: It is necessary that you turn on the page messaging permissions in order to receive messages and comments in your Social Inbox.

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