Which interactions will Social Inbox notify me about?

The Social Inbox handles two types of customer interactions on Facebook and Instagram.

Conversations:

These are the private messages you would receive from your social media pages. People who want to discretely send feedback or request information about your business.

Posts:

Some people will also interact with your business’s social account via comments on the content/ posts you have published on the pages. This is further divided into 3 classes

  • Posts that are created by admin or page editors
  • Posts/ Comments where your business is tagged by a group member
  • Posts that uses have posted on your business page and tagged you in them

Note: It is required that you turn on the page messaging permissions in order to receive messages and comments in your Social Inbox.

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