Which interactions will be notified by social inbox?
The Social Inbox in ContentStudio helps you manage two types of customer interactions across Facebook, Instagram, and LinkedIn: Private Chats and Post Comments.
1
Private Chats
These are private messages sent directly to your business via:
These are private messages sent directly to your business via:
- Facebook Messenger
- Instagram DMs
2
Post Comments
These are public interactions—comments or posts—on your business content. Post comments are further categorized as:
These are public interactions—comments or posts—on your business content. Post comments are further categorized as:
- Published Posts: Comments on posts shared directly by your business page (by admins or editors).
- Tagged Comments: When someone tags your business in a group post or comment.
- User Posts on Your Page: When someone posts directly on your business’s page and tags you.
Note:
To receive messages and comments in your Social Inbox, make sure:
To receive messages and comments in your Social Inbox, make sure:
- Page messaging permissions are enabled from your social platform settings.
- If permissions are disabled, private conversations and post comments may not appear in the Social Inbox.