Which interactions will Social Inbox notify me about?

The Social Inbox handles two types of customer interactions on Facebook and Instagram.


These are the private messages you would receive from your social media pages. People who want to discretely send feedback or request information about your business.


Some people will also interact with your business’s social account via comments on the content/ posts you have published on the pages. This is further divided into 3 classes

  • Posts that are created by admin or page editors
  • Posts/ Comments where your business is tagged by a group member
  • Posts that uses have posted on your business page and tagged you in them

Note: It is required that you turn on the page messaging permissions in order to receive messages and comments in your Social Inbox.

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