How to Mark a Message “done” after responding to it in Social Inbox?
If you have some messages/posts/comments you have already responded to, or do not wish to see in your inbox, just mark them as 'Done'. This can also be done when a conversation or ticket has reached the end of its life cycle, e.g. an issue or ticket was resolved.
This will simplify your conversation history, allow for better management, and allow you to focus on clients that need a response.
Note: This option applies to your Social Inbox on the ContentStudio platform and these changes will not reflect so on your Facebook page.
Here's a gif to make things simpler: