How to mark a message as “Done” in the social inbox?

If you’ve already responded to a message, post, or comment—or don’t need to see it in your active inbox—you can mark it as “Done.”

This is especially helpful when a conversation or support request has been resolved, allowing you to keep your inbox clean and focused on messages that still need attention.

In this article:

Step by step process
FAQs

Step-by-step process

Once a message or issue is resolved, click Mark as done in the top-right corner of the conversation.

Marking something as Done doesn’t delete it. You can access these conversations anytime by selecting Marked as done from the Conversation dropdown menu.

Need to reopen a conversation? Click Mark as undone to move it back into your active inbox.

You can also filter messages by the team member who marked them as done, making it easy to track conversation ownership.

Note: Marking a message as Done only affects your ContentStudio Social Inbox. It does not reflect changes on your social media platform (e.g., Facebook).

FAQs

Q1. Can I mark a message as “Mark as done” without replying to it?

Yes, you can mark any message, comment, or post as “Mark as done” even if you choose not to respond—useful for spam or irrelevant messages.

Q2. Will team members be notified when I mark a conversation as “Makr as done”?

No, marking a message as “Mark as done” does not notify other team members. However, they can view the status in the ‘Marked as done’ section.

Q3. Is there a way to automate marking messages as “Mark as done”?

Currently, messages must be marked as “Mark as done” manually.

Q4. Can I see a history of who marked which message as “Mark as done”?

Yes, you can filter the done conversations by the user who marked them, which helps track team activity and accountability.