How is Social Inbox going to help me?
If you’re a social media marketer, you know how much time and effort it takes to manage each platform, while also actively participating in every conversation on each Page!
That’s where ContentStudio comes in - Social Inbox - one inbox for all your social media conversations.
ContentStudio’s Social Inbox is a shared team inbox for social customer interaction.
You can interact with people interacting with your brand on social media and provide them with an amazing customer experience. Create a network of social conversations, resolve support tickets, and transform your customers into brand ambassadors.
You can collaborate seamlessly with your team to efficiently handle customer support and queries coming in through social channels by assigning the right conversation to the right team member to provide a refined customer experience, quicker.
The Social Inbox handles two types of customer interactions:
These are the private messages you would receive from your social media pages. People who want to discretely send feedback or request information about your business.
Some people will also interact with your business’s social account via comments on the content/posts you have published on the pages. This is further divided into 3 classes
- Posts that are created by admin or page editors.
- Posts/ Comments where your business is tagged by a group member.
- Posts that users have been posted on your business page and tagged you in them.
* It is required that you turn on the page messaging permissions in order to receive messages and comments in your Social Inbox.