How to edit user profile in social inbox?
ContentStudio’s Social Inbox is more than just a place to manage conversations—you can personalize user profiles by adding valuable contact details and notes to build stronger, targeted connections.
With this feature, you can save key information such as a user’s email, location, job title, company, phone number, and custom descriptions, making it easier to identify and reach out to them in the future. This helps you manage your relationships better and supports tailored marketing efforts based on geographic and contextual data.
In this article:
Step by step process
- 1
- Go to your Social Inbox.
- 2
- Click on any conversation to open it. On the left side of the screen, you'll see the Details section, which shows the profile details of the user you’re chatting with.
- 3
- Hover over the user profile, and an Edit icon will appear in the top-right corner. Click on it to begin editing.
- 4
- Fill in or update any relevant details, such as:
-
Email
- Description
- Location
- Phone
- Job title
- Company
FAQs
Q1. Will the user be notified when I update their profile information?
A: No, the user will not be notified when you edit or update their profile information in the Social Inbox. These changes are internal to your workspace and will help your team manage contacts better.
Q2. Can I delete or remove details from a user profile?
A: Yes, you can remove any previously added detail (like a phone number or company name) by clearing the field and saving the profile again.
Q3. Are these profile updates shared across all team members?
A: Yes, any updates made to a user profile are visible to all team members who have access to the Social Inbox, ensuring consistent communication and context.