How to bookmark chats in social inbox?
The Social Inbox in ContentStudio allows you to bookmark important messages to quickly locate and reference them later without having to scroll through lengthy conversations.
Whether you're confirming pricing details, tracking customer requests, or reviewing earlier commitments, bookmarking helps you stay organized and efficient.
In this article:
Step by step process
- While chatting with a client, brand, or follower, look for a message you’d like to save for future reference. Click the bookmark icon above it to bookmark it.
FAQs
Q1. Can I bookmark multiple messages in the same conversation?
Yes! You can bookmark as many messages as you want. Each bookmark will point to its specific location within the chat.
Q2. Can other team members see my bookmarks?
Currently, bookmarks are user-specific. This means your bookmarks are private and visible only to you.
Q3. Can I remove a bookmark later?
Absolutely. Click on the bookmark icon again to remove the bookmark from the message.
Q4. Will the bookmarked messages be saved permanently?
Yes, bookmarked messages are saved unless you remove them manually.
Q5. Is there a way to filter all bookmarked conversations at once?
Yes. Use the filter in the Social Inbox to view only the conversations that contain your bookmarks.