How to Bookmark Conversations in Social Inbox?

With Social Inbox you get the freedom of bookmarking important conversations. This way whenever you want to reference a previous commitment, pricing, or model, you can easily find it without scrolling through endless transcripts.

While conversing with clients or brands, bookmark a message that you feel is important. Later when you feel like finding that particular message, simply click on bookmarked conversations. This will point to the specific conversation and open up a chat history 24 hours before and after the bookmark.

Click on the little star icon on top of any message to bookmark it:

This way you can make sense of the messages by reading a brief history, as shown below. You can avoid reading lengthy transcripts and quickly get to the point!