Which channels are supported by social inbox?

ContentStudio lets you connect and manage your Facebook Pages, Instagram Business Profiles, LinkedIn Pages, and Google My Business (GMB) accounts directly through the Social Inbox. This centralized hub lets you monitor and respond to real-time interactions from multiple platforms.

Note: If you're an existing ContentStudio user exploring the Social Inbox for the first time, you may need to re-authenticate your connected accounts to start syncing data properly.


Currently supported platforms

Here’s what you can manage through the Social Inbox:

Facebook Pages

  • Direct messages
  • Comments on posts

Instagram Business Profiles

  • Direct messages
  • Comments on posts

LinkedIn Pages

  • Comments on posts

Note:

  • Only content with comments will be fetched and displayed.
  • LinkedIn inbox is available for Pages and organizations only — not for personal profiles.
  • You can reply to comments, but direct messaging is not supported.

Google My Business (GMB)

  • View and respond to reviews
  • Real-time syncing of new reviews and any edits (e.g., text or rating changes)
  • You can respond once per review
  • Supports editing or deleting replies, which reflects on GMB as well

Direct messaging is not supported for GMB.


Important Limitations

  • Direct messaging is only supported for Facebook and Instagram.
  • LinkedIn and GMB do not support messaging features due to platform limitations.
  • LinkedIn supports viewing and replying to comments only. Conversations or direct messages are not accessible.
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