Which channels are supported by Social Inbox?
ContentStudio lets you connect Facebook pages, Instagram profiles, and Twitter profiles in the Social Inbox. Here's how to add a social account. Please note that if you are an old user of ContentStudio and just started using our Social inbox, you may need to re-authenticate your account in order to start fetching the data in the social inbox module.
Here's what's supported at the moment.
Facebook Page - Direct messages, comments on posts, comments on ads, visitor posts
Instagram Business Profile - Direct messages, comments on posts, comments on ads
Twitter Profile - Direct messages, tweets, and @mentions on public tweets
Direct messaging for all 3 platforms is now supported. Please read these limitations/restriction guidelines for each platform.