Social Inbox Platform limitations

Please read the limitations below for Instagram when using the Social Inbox.

Instagram DM

  • Account in use MUST BE BUSINESS ACCOUNT
  • Sending Text Message character limit is 1,000 characters including spaces
  • Image attachment the supported formats are jpg, png, ico, bmp
  • Image attachments need to be less than 8 MB.
  • Video, voice, and file attachments are not supported
  • Messages that include text and attachments will be sent as separate messages. This is done due to API restrictions that prevent a single message containing both an attachment and text.
  • Group threads (conversation with more than 2 participants) are not supported.
  • ContentStudio won't be able to fetch or send DMs from non-business IG profiles due to API restrictions
  • Business account users must allow access in the Message Control settings. Read the instructions below for your OS (Android or iOS)

    Android:

    iOS:
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us