Social Inbox Platform limitations
Please read the limitations below for Instagram when using the Social Inbox.
- Account in use MUST BE BUSINESS ACCOUNT
- Sending Text Message character limit is 1,000 characters including spaces
- Image attachment the supported formats are jpg, png, ico, bmp
- Image attachments need to be less than 8 MB.
- Video, voice, and file attachments are not supported
- Messages that include text and attachments will be sent as separate messages. This is done due to API restrictions that prevent a single message containing both an attachment and text.
- Group threads (conversation with more than 2 participants) are not supported.
- ContentStudio won't be able to fetch or send DMs from non-business IG profiles due to API restrictions
- Business account users must allow access in the Message Control settings. Read the instructions below for your OS (Android or iOS)