Instagram posting failure - No push notifications received

Note: Please refer to the updated Instagram error link document:

There are three reasons due to which Notification failed for your mobile device.
  1. Device not registered
  2. Push notification not enabled on your device
  3. You have reinstalled ContentStudio mobile application, due to which your registered device ID changed. 

If you are using ContentStudio Web Composer and scheduling content for the Instagram and facing "Notification Failed" error message, you need to address the following things to solve this issue:

Your Device is Not Registered

You have integrated Instagram from the web application but have not installed the mobile application due to which it is not registered.

To receive push notifications for Instagram, you will have to install ContentStudio mobile application on your device. 

After that Go to the Settings > Profile page.

Click on the "Tap Here to Register". Once you do that, your device will be registered.

             That's it to register your device.   

Push Notification not enabled on Mobile Device:

Make sure you have enabled the permission for the push notification for the ContentStudio Application. 

Click on the  "Push Notification icon", and afterward, click on the "Notifications".

Now select "Allow Notifications"

Once enabled, you will start receiving the notifications on a mobile device.

Another reason for the notification not going through is due to the Device being changed. This happens when you uninstall your application and re-install it again with the latest version from the Apple Store or Google Play Store.

If you happen to re-install the application on your device, you will have to perform Step 1 again to re-register it.

Device not registered:

If you are facing this error then what you need to do is install the ContentStudio application on your mobile device and register it from there.

While registering a device, if you are getting an error of not able to register a device, please follow the below video: 

If you have performed the above steps but still not receiving a message for Instagram, please get in touch with us on our support channel.

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