Instagram Errors While Publishing
If you're facing an error while publishing to Instagram, please find the most frequent errors below with their solution:
Instagram account is not linked to Zapier
This indicates that the process for the Zapier Instagram Business connection with ContentStudio is incomplete. Please make sure that you have properly connected the account. Follow the steps here: https://docs.contentstudio.io/article/684-how-to-direct-publish-to-instagram-via-zapier
The media type is not an image.
This integration only supports the posting of a single image. Multiple pictures, stories, videos, IGTVs are not supported due to API limitations. Please make sure that you post an image with the correct dimensions.
There are more than one images
Please ensure that you only post a single image.
The image has an unsupported aspect ratio.
The images that you post on Instagram need to have this specific aspect ratio:
This image aspect ratio is a compulsory requirement by Zapier in order to post on Instagram.
Your device is not registered
You have integrated Instagram from the web application but have not installed the mobile application due to which it is not registered.
Push Notification not enabled on Mobile Device
Another reason for the notification not going through is due to the Device being changed. This happens when you uninstall your application and re-install it again with the latest version from the Apple Store or Google Play Store.
If you happen to re-install the application on your device, you will have to perform Solution 5 again to re-register it.
Device not registered
If you are facing this error, please follow these steps:
If you have performed the above steps but still not receiving a message for Instagram, please get in touch with Support.