Instagram Errors While Publishing
If you're facing an error while publishing to Instagram, please find the most frequent errors below with their solution:
Error 1:
Instagram account is not linked to Zapier
Solution:
This indicates that the process for the Zapier Instagram Business connection with ContentStudio is incomplete. Please make sure that you have properly connected the account. Follow the steps here: https://docs.contentstudio.io/article/684-how-to-direct-publish-to-instagram-via-zapier
Error 2:
The media type is not an image.
Solution:
This integration only supports the posting of a single image. Multiple pictures, stories, videos, IGTVs are not supported due to API limitations. Please make sure that you post an image with the correct dimensions.
Error 3:
There are more than one images
Solution:
Please ensure that you only post a single image.
Error 4:
The image has an unsupported aspect ratio.
Solution:
The images that you post on Instagram need to have this specific aspect ratio:
Portrait: 4:5
Square: 1:1
Landscape: 1.91:1
Portrait: 4:5
Square: 1:1
Landscape: 1.91:1
This image aspect ratio is a compulsory requirement by Zapier in order to post on Instagram.
Error 5:
Your device is not registered
Solution:
You have integrated Instagram from the web application but have not installed the mobile application due to which it is not registered.
Error 6:
Push Notification not enabled on Mobile Device
Solution:
Another reason for the notification not going through is due to the Device being changed. This happens when you uninstall your application and re-install it again with the latest version from the Apple Store or Google Play Store.
If you happen to re-install the application on your device, you will have to perform Solution 5 again to re-register it.
Error 7:
Device not registered
Solution:
If you are facing this error, please follow these steps:
If you have performed the above steps but still not receiving a message for Instagram, please get in touch with Support.