Instagram Errors While Publishing

If you're facing an error while publishing to Instagram, please find the most frequent errors below with their solution:

Error 1:

Instagram account is not linked to Zapier

Solution:

This indicates that the process for the Zapier Instagram Business connection with ContentStudio is incomplete. Please make sure that you have properly connected the account. Follow the steps here:  https://docs.contentstudio.io/article/684-how-to-direct-publish-to-instagram-via-zapier

Error 2: 

The media type is not an image.

Solution:

This integration only supports the posting of a single image. Multiple pictures, stories, videos, IGTVs are not supported due to API limitations. Please make sure that you post an image with the correct dimensions. 

Error 3:

There are more than one images

Solution:

Please ensure that you only post a single image.

Error 4:

The image has an unsupported aspect ratio.

Solution:

The images that you post on Instagram need to have this specific aspect ratio:

Portrait: 4:5

Square: 1:1

Landscape: 1.91:1

This image aspect ratio is a  compulsory requirement by Zapier in order to post on Instagram.

Error 5:

Your device is not registered

Solution:

You have integrated Instagram from the web application but have not installed the mobile application due to which it is not registered. 

1
To receive push notifications for Instagram, you will have to install ContentStudio mobile application on your device.  
2
After that Go to the  Settings > Profile page. 

3
Click on the  Tap Here to Register

Congratulations! Your device is now registered.

Error 6:

Push Notification not enabled on Mobile Device

Solution:

1
Make sure you have enabled the permission for the push notification for the ContentStudio Application. 


2
Click on the Push Notification icon, and afterward, click on  Notifications

3
Now select Allow Notifications

4
Once enabled, you will start receiving the notifications on a mobile device. 
Hurray! :) 

Another reason for the notification not going through is due to the Device being changed. This happens when you uninstall your application and re-install it again with the latest version from the Apple Store or Google Play Store. 

If you happen to re-install the application on your device, you will have to perform Solution 5 again to re-register it. 


Error 7:

Device not registered

Solution:

If you are facing this error, please follow these steps:

1
Install the ContentStudio application on your mobile device and register it from there.
2
While registering a device, if you are getting an error of not able to register a device, please follow the below video: 


If you have performed the above steps but still not receiving a message for Instagram, please get in touch with Support.

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