Instagram Errors While Publishing

Before publishing to Instagram, please make sure you're following these requirements while designing your post.

If you're still facing an error while publishing to Instagram, please find the most frequent errors below with their solution: 

Error 1:

The image has an unsupported aspect ratio.

Solution:

The images you post on Instagram need to have these specific aspect ratios.

Error 2:

Your device is not registered

Solution:

You have integrated Instagram from the web application but have not installed the mobile application, which is not registered. 

1
To receive push notifications for Instagram, you will have to install ContentStudio mobile application on your device.  
2
After that, Go to the  Settings > Profile page. 

3
Click on the  Tap Here to Register

Congratulations! Your device is now registered.

Error 3:

Push Notification not enabled on Mobile Device

Solution:

1
Make sure you have enabled the permission for the push notification for the ContentStudio Application. 


2
Click on the Push Notification icon, and afterward, click on  Notifications

3
Now select Allow Notifications

4
Once enabled, you will start receiving the notifications on a mobile device. 

Another reason for the notification not going through is the Device being changed. This happens when you uninstall your application and re-install it with the latest version from the Apple Store or Google Play Store. 

If you re-install the application on your device, you will have to perform Solution 5 again to re-register it. 

Error 4:

Device not registered

Solution:

If you are facing this error, please follow these steps:

1
Install the ContentStudio application on your mobile device and register it from there.
2
While registering a device, if you are getting an error of not being able to register a device, please follow the below video: 


If you have performed the above steps but have still not received a message for Instagram, please contact Support.

Error 5:

Application does not have permission for this action.

Solution:

This is due to the lack of permission(s) granted to ContentStudio during the connection. Please follow this article to reconnect your account with ContentStudio.

Error 6:

 Post has been cancelled.

Solution:

When you send a Push Notification to post on Instagram, instead of tapping on "Post Now," the user taps "Decline," which means that the post was canceled by a team member.

Error 7:

 ERROR: Failed [(#263) You cannot post to your connected Instagram account until you complete Page Publishing Authorization]

Solution:

Complete the Page Publishing Authorization; for further information, please visit https://www.facebook.com/business/m/one-sheeters/page-publishing-authorization.

Error 8:

Failed [User access is restricted]

Solution:

The Facebook error: User access is restricted appears when Instagram is either inactive or restricted

This usually happens when the account violates Instagram community guidelines or terms of use. To resolve this issue, you'll need to log in to the concerned account in the Instagram app and follow on-screen instructions to reenable your account.

Error 9:

Failed [An unexpected error has occurred. Please retry your request later.]

Solution:

Instagram displays this error message when it is experiencing temporary problems. It is recommended that you try again later with the same content. There are times when it actually posts on Instagram but shows a failed status on Content Studio.

Error 10:

Failed [(#10) The user is not an Instagram Business]

Solution:

This issue appears when you post on an Instagram creator account. Instagram API restricts usage to Instagram Business account users only. To find out the type of account you are using, you must first go to Profile->Options(3 dashes in the top right corner)->Settings->Account->Account Type/Switch account type.

As seen here, this is a Business Account but has an option to switch to a Creator account and a Personal Account. Facebook support has indicated such an Instagram account as a Business- Creator Account, and users cannot post via API on Creator Accounts.

         Error 11

Failed [Application request limit reached]|

Solution:

You cannot post more than 25 times daily to an IG account through 3rd party tools. Accounts are limited to 25 API-published posts within 24 hours. Carousels count as a single post.

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