Instagram Errors While Publishing

Before publishing to Instagram, please make sure you're following these requirements while designing your post.

If you're still facing an error while publishing to Instagram, please find the most frequent errors below with their solution:

Error 1:

There is more than one image

Solution:

Please ensure that you only post a single image. Multiple images (or carousel posts aren't supported.)

Error 2:

The image has an unsupported aspect ratio.

Solution:

The images that you post on Instagram need to have these specific aspect ratios.

Error 3:

Your device is not registered

Solution:

You have integrated Instagram from the web application but have not installed the mobile application due to which it is not registered. 

1
To receive push notifications for Instagram, you will have to install ContentStudio mobile application on your device.  
2
After that Go to the  Settings > Profile page. 

3
Click on the  Tap Here to Register

Congratulations! Your device is now registered.

Error 4:

Push Notification not enabled on Mobile Device

Solution:

1
Make sure you have enabled the permission for the push notification for the ContentStudio Application. 


2
Click on the Push Notification icon, and afterwards, click on  Notifications

3
Now select Allow Notifications

4
Once enabled, you will start receiving the notifications on a mobile device. 

Another reason for the notification not going through is due to the Device being changed. This happens when you uninstall your application and re-install it again with the latest version from the Apple Store or Google Play Store. 

If you happen to re-install the application on your device, you will have to perform Solution 5 again to re-register it. 

Error 5:

Device not registered

Solution:

If you are facing this error, please follow these steps:

1
Install the ContentStudio application on your mobile device and register it from there.
2
While registering a device, if you are getting an error of not able to register a device, please follow the below video: 


If you have performed the above steps but still not receiving a message for Instagram, please get in touch with Support.

Error 10:

Application does not have permission for this action<br><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/576134c4c6979153877cd3cc/images/6058e414207e3b1188e1ec25/file-P3QlqHW8zW.png">

Solution:

This is due to the lack of permission(s) granted to ContentStudio during the connection. Please follow this article to reconnect your account with ContentStudio

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