Billing and Pricing
This guide explains how ContentStudio plans work, the billing options available, and what happens when you pause or cancel a subscription through Paddle. Use this to understand plan differences, upgrade options, and important account lifecycle events.
Available Plans
Free Trial Information
ContentStudio offers a one-time 7-day free trial for new users. During this trial, users can explore all features and set up their account before choosing a subscription plan.
Each user is eligible for only one free trial. If a new trial account is created, previously connected social accounts from an earlier trial cannot be reconnected in the new trial environment.
If a user did not get the chance to use their trial or needs an extension for any reason, they can contact the support team at support@contentstudio.io for assistance.
Billing Options
Billing and Plan Access Permissions
ContentStudio’s billing and subscription settings follow a role-based access structure to ensure secure account management.
Add-Ons and Scaling Limits for Plans
1. Add-ons
Users on the Advanced and Agency Unlimited plans can increase their usage limits by purchasing add-ons directly from the billing settings. Add-on pricing is displayed in real time when selected, and charges are prorated within the current billing cycle.
2. Social Accounts
Advanced Plan
- Base limit: 10 social accounts included
- Extra accounts: $5 per additional social account per month
Agency Unlimited Plan (Tiered Pricing)
Social account pricing becomes cheaper as volume increases.
| Social Accounts Added | Price per Account / Month |
|---|---|
| 25 to 50 | $5 |
| 51 to 100 | $4 |
| 101 to 200 | $3 |
| 201 to 500 | $2 |
| 501+ | $1 |
Users, Workspaces, and Other Add-Ons:
Advanced Plan Add-Ons
- Extra users: $10 per user per month
- Extra workspaces: $10 per workspace per month
Agency Unlimited Plan
Workspaces and team members are effectively unlimited at the base level. However, higher social account limits are handled through tiered social add-on pricing.
| Add-On | Price (Monthly) |
|---|---|
| Extra Workspaces | $10 per workspace |
| Extra Team Members | $10 per member |
| Extra Blog Publishing Sites | $5 per blog |
| Media Storage | $0.50 per GB |
| AI Image Credits | $5 per 100 credits |
| Additional AI Text Credits | $0.75 per 1,000 (volume pricing available) |
Feature Availability Across Plans
| Feature | Standard | Advanced | Agency Unlimited | Enterprise |
|---|---|---|---|---|
| Workspaces | 1 | 2 | Unlimited | Custom |
| Team Members | 1 | 2 | Unlimited | Custom |
| Social Accounts | 5 | 10 (Add-ons available) | 25 (Add-ons available) | Custom |
| Social Inbox | Not included | Included | Included | Included |
| Approval Workflows | Not included | Included | Included | Included |
| White Label | Not included | Optional | Available | Available |
| API and SSO | Not included | Not included | Optional | Included |
Subscription Status Changes
Paddle manages the subscription lifecycle, including pausing and cancelling. These actions affect your billing, access, and renewal behaviour.
Pausing a Subscription
Pausing allows users to temporarily stop billing without ending the subscription.
What Happens When You Pause:
- Billing stops during the pause.
- Data and settings remain safe.
- Pausing can take effect immediately or at the end of the current billing cycle.
- The subscription can be resumed at any time.
- When resumed, billing restarts and full access returns.
When Pausing is Useful:
- The user wants a short break from content publishing.
- The user does not want to lose account data or workspace setup.
- The user wants to temporarily avoid being billed.
Cancelling a Subscription
Cancelling is a permanent action and stops any future renewals.
What Happens When You Cancel:
- Billing stops permanently.
- Access remains available until the end of the current billing period unless cancelled immediately.
- The subscription cannot be resumed; the user has to resubscribe.
- Users who return later must create a new subscription.
When Cancellation Makes Sense:
- The user is no longer using the platform.
- The user does not plan to return in the near future.
| Action | Billing | Access | Data | Can Resume |
|---|---|---|---|---|
| Pause | Temporarily stops | Restricted during pause unless resumed | Retained | Yes |
| Cancel | Stops permanently | Ends after period, user needs to re-subscribe | Retained | No |
Invoices
You can view all your invoices in Settings → Billing & Plan. Each invoice provides a detailed summary of your subscription charges.
To download a receipt, simply click on the download icon next to the invoice. This allows you to save a copy for your records.
How to Update Card Information
Updating Super Admin Email
If the email that needs to be associated with the account is not already in the system, the super admin can update it themselves. The steps are:
- Log in to the system using your super admin credentials
- Navigate to Profile Settings
- Update the email address to the new one
- Save changes — the new email will now be linked to your super admin account
If the email already exists in the system, or if the super admin wants to transfer super admin rights to another user or team member, these actions require assistance from our Customer Support (support@contentstudio.io) team. This ensures:
- System integrity is maintained and no duplicate accounts are created
- The super admin rights are correctly transferred to the new user
- All changes are logged and verified for security