Team member roles & permissions
Managing social media marketing across various platforms often involves collaboration between the internal team and external clients. In ContentStudio, Super Administrators (workspace owners) play a crucial role in defining roles, assigning tasks, and effectively managing team dynamics. Each member added to the platform can be categorized as either part of your internal team or a client team, with roles that control their level of access and permissions.
In this article:
Team member types
When adding a team member to your workspace, you’ll need to assign them to one of the following user types:
- Team: Internal employees or contributors who actively manage and engage with the platform’s content and settings.
- Client: External clients or stakeholders with restricted access, managed by the Super Administrator.
Note:
- Clients cannot access internal or private post comments added to any post.
- Billing features are hidden from clients.
- The “Enable access to billing” option is only visible when a member is assigned to the Team type.
Team member roles
ContentStudio supports three distinct roles that define the actions each team member can perform:
1. Administrator
An Administrator has nearly full access to the workspace, similar to that of a Super Administrator (Owner). They can manage most of the platform’s operations, such as:
- Adding/removing team members
- Managing social accounts and blogs
- Creating workspaces
- Modifying settings
- Handling publishing and content workflows
🔐 Billing Access:
By default, Administrators do not have access to billing. However, the Super Admin can enable this manually by checking the “Enable access to billing” checkbox (available only when the member is added as a Team user).
2. Collaborator
A Collaborator is a team member with customizable, limited access. The Administrator defines their capabilities based on their responsibilities. Collaborators are typically involved in content creation, social media scheduling, and basic account activities.
Collaborators can have the following permissions:
✅ The Super Admin can tailor collaborator access by enabling or disabling specific permissions as needed.
3. Approver
An Approver has approval-only privileges within the platform. This role is ideal for clients or managers who need to review content without being directly involved in its creation or publication.
Approvers can have the following permissions:
- Review and approve/reject posts as part of an approval workflow
- Edit draft posts (if permission is granted by the Super Admin)
⚠️ Approvers cannot initiate the approval process on their own.
Roles and permissions comparison table
Here's a high-level view of what each role can do, depending on Super Admin settings:
| Feature / Access | Super Admin (Owner) | Administrator | Collaborator |
|---|---|---|---|
| Access to Billing | ✅ | Optional | ❌ |
| Create Workspaces | ✅ | ✅ | ❌ |
| Add/View Team Members | ✅ | ✅ | ❌ |
| Manage Social Accounts/Blogs | ✅ | ✅ | Optional |
| Access Spinner | ✅ | ✅ | ❌ |
| Change URL Shortener | ✅ | ✅ | ❌ |
| Access Pocket Settings | ✅ | ✅ | ❌ |
| Add Sources | ✅ | ✅ | Optional |