How to filter messages in your social inbox?
Managing multiple social accounts can get overwhelming, but with ContentStudio’s Social Inbox, you can filter messages by channel to stay organized and focus only on what matters.
You can connect and filter conversations from Facebook, Instagram, Linked In, and GMB accounts. Support for more platforms is coming soon!
In this article:
Steps by step process
- 1
- Go to the social inbox.
- 2
- On the left-hand side, you can choose which platforms' messages you want to view (e.g., Facebook, Instagram, LinkedIn, etc.).
- By Platform: When you select a platform like Facebook, a list of connected pages appears below it. You can check or uncheck individual pages to filter the inbox view.
- Tags: These filter messages are based on custom tags you've assigned.
- Clear Filters: Click this to remove all applied filters and reset the inbox view.
FAQs
Q1. Why do some pages have a red warning icon?
A: You haven’t granted full messaging permissions for those pages. You won’t be able to view or reply to messages from them until your permissions are updated.
Q2. Can I filter multiple pages at once?
A: Yes, you can select multiple pages across Facebook, LinkedIn, GMB, and Instagram to view conversations from all selected channels simultaneously.
Q3. What if no messages are showing for a selected channel?
A: Double-check the messaging permissions for that account. If permissions are granted, and you're still not seeing messages, try refreshing or re-syncing your account.
Q4. Can I use filters to search within a specific channel’s messages?
A: While filtering by channel helps you narrow down the source, you can also use search and tag filters within the selected channel view for even more precision.