Which interactions will be notified by social inbox?

The Social Inbox in ContentStudio helps you manage two types of customer interactions across Facebook, Instagram, and LinkedIn: Private Chats and Post Comments.

1. Private Chats

These are private messages sent directly to your business via:

• Facebook Messenger

• Instagram DMs

These messages are typically used by customers who want to ask questions or share feedback discreetly.

2. Post Comments

These are public interactions—comments or posts—on your business content. Post comments are further categorized as:

• Published Posts: Comments on posts shared directly by your business page (by admins or editors).

• Tagged Comments: When someone tags your business in a group post or comment.

• User Posts on Your Page: When someone posts directly on your business’s page and tags you.