Managing the Social Accounts
The Social Accounts page allows you to easily connect, manage, and monitor all your social media profiles in one place. From adding new accounts to checking connection health, refreshing tokens, or removing accounts, this guide walks you through each step for seamless account management.
In this article:
1. Access the Social Accounts Page
1 Click Profile Settings on the right side.
2 Select Social Accounts from the submenu.
2. Connect a New Social Account
1 Click Connect Account on the top right.
Connecting Facebook
Choose from the following options for Facebook:
Connecting Instagram
Choose from the following options for Instagram:
i Connect directly with Instagram – link your Instagram account directly.
See how to directly connect your Instagram account
ii Connect via Facebook account – link your Instagram account through your connected Facebook.
See how to connect an Instagram account via Facebook
How to Manage Devices for Your Instagram Account
1 Go to the Devices tab under your Instagram account details.
2 Check the status of each connected device (Active or Expired).
3 Re-login on expired devices through the mobile app to continue receiving notifications.
4 Remove any device you no longer want connected.
Other Platforms
Connect other platforms using the following method:
i Connect directly – link the platform account by signing in and authorizing access.
Note: Use this option to filter accounts by platform (Facebook, Instagram, LinkedIn, etc.) for a more focused view.
3. View Account Details
Open a connected profile (e.g., Facebook Page, Instagram account, etc.) to view its Social Accounts details panel.
This panel allows you to:
- Update location – add or modify the account location.
📌 Available only for Facebook and Instagram accounts
Token Status
1 Valid – Token is active and working.
2 Expiring Soon: This token will expire soon—reconnect to avoid interruptions.
3 Expired – Token is no longer valid, reconnect required.
Tip: Hover over the token to check its status — Valid, Expiring Soon, or Expired.
Status Filter
Use this filter to view accounts based on their connection status:
1 All Statuses – shows all accounts.
2 Valid – only shows actively connected accounts.
3 Expiring in 30 days – shows accounts that will need reconnection soon.
4 Expired – displays accounts that require immediate reconnection.
4.Queue Schedule
The Queue Schedule decides when and how often your posts go live on each connected account. Every account has its own schedule, so you can set different posting times and frequency (for example, 25 posts per week on one account and 10 on another).
For details, Check: What are social queues?
5. Remove a Social Account
- Remove any connected account directly from this section.
⚠️ Warning: Removing this account will also remove related data
- All scheduled posts for this account will be permanently deleted.
- Queue schedules and automations linked to this account will be removed.
- Past analytics and drafts tied to this account will no longer be available.
6. EasyConnect Links
EasyConnect lets you generate a secure link that clients can use to connect their social accounts without sharing credentials.
🔗 For the complete setup and usage guide, see: How to use and set up EasyConnect
Frequently Asked Questions
Q1. Will scheduled posts still publish if my token expires?
No. If the token expires before the scheduled time, posts will fail to publish. Always refresh expiring tokens to avoid interruptions.
Q2. Can I reconnect an expired account without losing my scheduled posts?
Yes. As long as you reconnect before removing the account, your scheduled posts will remain intact.
Q3. What happens if I remove and then re-add the same account?
Removing an account permanently deletes its scheduled posts, queues, and analytics. Re-adding it creates a fresh connection with no history carried over.
Q4. Can multiple team members manage the same social account?
Yes. Once an account is connected to a workspace, any team member with access can schedule, edit, or publish posts depending on their role permissions.
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