How to Filter Messages by Channel in Social Inbox?
For better management, you can add various social media accounts in the Social Inbox. Currently, you can only add Facebook, Twitter, and Instagram accounts. However, very soon you will also be able to manage conversations for more platforms, so stay tuned.
1
In the
lower-left corner Social Inbox panel, you see all connected social accounts for which you will be receiving communications.
2
Here you can select/ unselect the pages against which the conversations you want to view. All pages with page messaging permission granted will have a green tick box in front of them.
3
You can select
all, or select
one of the channels. For example, if I want to view messages just from the ContentStudio page, I will only select that page. Consequently, that will let you view conversations against it.
Note: For the pages with no permission, you will see a red warning sign. You will not be shown interactions from these pages.
Here's a gif to make things easier:
Note: For the pages with no permission, you will see a red warning sign. You will not be shown interactions from these pages.